FAQ

  • When will my order be shipped?

    Orders are processed within 1–3 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details.

    Please note: during launches or high-volume periods, processing times may be slightly longer.

    If your order is urgent, please reach out — we’ll always do our best to help. And if you’re based in Sydney, NSW, contact us and we’ll see what we can do to get your order to you as quickly as possible.

  • Do you ship Australia-wide?

    Yes — we ship Australia-wide. Shipping rates and delivery estimates are calculated at checkout.

    We’re also working on expanding internationally soon.

  • How do I track my order?

    Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your package every step of the way.

  • What size should I choose?

    We recommend checking our Size Guide for the best fit.

    If you’re between sizes or unsure, feel free to contact us — we’re always happy to help.

  • Can I change or cancel my order?

    If you need to update your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

  • What if an item sells out?

    Many of our pieces are released in limited quantities. Once something is gone, restocks may not always be guaranteed — so if you love it, don’t wait too long.

  • Do you offer refunds?

    Yes. We offer returns within 30 days of purchase. Once your return is approved, you may choose between a:

    • Full refund
    • Exchange
    • Store credit note

    To be eligible for a return:

    • Items must be returned within 30 days of purchase
    • Proof of purchase must be provided
    • All original tags must still be attached
    • Garments and accessories must be unworn, unused, and in brand new condition
    • Items must be returned in their original packaging where possible

    We reserve the right to refuse returns that show signs of wear, washing, damage, or missing packaging/tags.

  • How do I request a return?

    To start a return, please email us at info@starcrossedlovers.com.au with your order number and reason for return. Our team will provide return instructions.

  • Are sale items refundable?

    Sale or promotional items are considered final sale unless stated otherwise.

  • When will I receive my refund, exchange, or credit note?

    Once your return has been received and inspected, refunds, exchanges, or credit notes will be processed within5–10 business days.

  • What if my item arrives damaged or incorrect?

    If you receive a faulty or incorrect item, please contact us within 7 days of delivery, and we will make it right.